Zoome Privacy Policy

At Zoome Casino, we respect your privacy and are committed to protecting the personal data you share with us. This privacy policy explains how we collect, use, store and safeguard your information when you visit our website, create an account, or use any of our gaming services. By registering with Zoome Casino, you agree to the practices described in this document.

Who We Are

Zoome Casino is operated by Novatrix SRL, a company registered in Costa Rica under registration number 3-102-893958, with its registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School. Our services are also provided in connection with Vixatrix Limited, a company registered in Cyprus under number HE 459370, located at Pavlou Nirvana 4, Alpha Tower, 1st floor, Flat/Office 11, 3021 Limassol. We operate under a licence issued by the Tobique Gaming Commission, e-gaming licence no. 0000002. You may verify our licence directly with the Tobique Gaming Commission, and any dispute may also be referred to the independent ADR body EGIS at [email protected].

Information We Collect

When you register for Zoome, complete a Zoome login, or make use of the Zoome casino app, we collect several categories of information necessary to open and manage your account, process transactions and comply with our regulatory obligations.

• We gather registration data such as your full name, date of birth, address, email address and phone number.
• We collect identity verification documents to complete KYC checks before your first Zoome withdrawal is processed.
• We record your payment details when you make a Zoome deposit or request a withdrawal, including the payment method you choose.
• We track your gaming activity, including the games you play, your wagers, and bonus usage, to improve our services and comply with responsible gambling requirements.
• We log technical data such as your IP address, device type, browser information and geo-location, which helps us confirm your eligibility to access Zoome casino from your jurisdiction.
• We retain communication records when you contact our support team via LiveChat, email or WhatsApp.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to recognise you when you return to our site, remember your preferences, and analyse how our platform is used. This allows us to personalise your experience, including bonus offers and loyalty rewards. You can manage cookie settings through your browser, although disabling certain cookies may affect the functionality of the Zoome casino app or the desktop and PWA versions of our platform.

How We Use Your Data

We use the information we collect for the following purposes:

• We verify your identity and age to ensure you meet our eligibility requirements before you can register or claim any Zoome bonus.
• We process your deposits and withdrawals securely, including transactions made via bank transfer, cards, e-wallets and cryptocurrencies such as Bitcoin, Ethereum, Litecoin, Bitcoin Cash, DogeCoin and USDT.
• We administer our welcome package, reload offers, cashback promotions and our ten-level CompPoints loyalty program.
• We monitor account activity to detect fraud, money laundering, or any breach of our terms and conditions.
• We communicate with you regarding account updates, promotional offers, and customer support requests.
• We comply with our licensing obligations under the Tobique Gaming Commission and applicable anti-money laundering regulations.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners where necessary to operate our services, including payment processors such as Tronabriz Limited for Paysafe transactions and CoinsPaid for cryptocurrency processing. We may also share data with regulatory authorities, fraud-prevention services, and our affiliated companies, Novatrix SRL and Vixatrix Limited, both of which are named in our terms as operators of Zoome Casino.

Data Retention and Security

We retain your personal data for as long as your account remains active and for a reasonable period afterwards to comply with our legal and regulatory obligations. We employ industry-standard security measures, including encryption and secure servers, to protect your data from unauthorised access, loss or misuse. Despite these safeguards, no method of electronic transmission is entirely secure, and we encourage you to use strong passwords and safeguard your own login credentials when accessing your Zoome account.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We aim to honour these rights wherever applicable.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our regulatory retention obligations.
• You have the right to object to certain types of processing, including marketing communications.
• You have the right to withdraw consent where processing is based on your consent, without affecting the lawfulness of processing carried out before withdrawal.

If you wish to exercise any of these rights, you can contact our support team at [email protected], and we will respond as soon as reasonably possible.

Restricted Jurisdictions

We do not accept registrations or provide our services to residents of certain restricted territories, including but not limited to the United States, United Kingdom, Ukraine, Russia, Belgium, the Netherlands, and several other listed countries and provinces, such as the Canadian provinces of New Brunswick and Ontario. We collect geo-location data specifically to enforce these restrictions and to ensure that our services, bonuses and loyalty programs are only made available where legally permitted. Sweden is served on our platform but is excluded from all bonuses, promotions and loyalty point exchanges.

International Data Transfers

Because we operate across multiple locales, including our Australian and German platforms, your data may be transferred to and processed in countries outside your country of residence. We take appropriate steps to ensure that any such transfer complies with applicable data protection standards, regardless of where our servers or processing partners are located.

Children's Privacy

Our services are strictly intended for individuals who are at least 18 years old, or the legal gambling age in their jurisdiction, whichever is higher. We do not knowingly collect personal data from minors, and we reserve the right to close any account discovered to belong to an underage individual.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. We encourage you to review this page periodically. The English version of our terms and this policy prevails in the event of any discrepancy with a translated version, including our German-language locale.

Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please reach out to our support team through LiveChat, available 24/7, by email at [email protected], or via WhatsApp at +447831130277. We are here to address any concerns you may have about your privacy while enjoying Zoome slots, live casino games, and every other feature of our platform.