Zoome Terms and Conditions

Welcome to Zoome Casino. These Terms and Conditions ("Terms") govern your access to and use of our website, mobile browser app and all services offered under the Zoome brand at https://zoome.casino/. By creating an account, completing a zoome register form, or otherwise using our platform, you confirm that you have read, understood and agree to be bound by these Terms in full. If you do not agree with any part of this document, you must not access or use our services.

Who We Are

Our services are operated by Novatrix SRL, a company registered in Costa Rica under registration number 3-102-893958, with its registered address at Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School. These Terms also name Vixatrix Limited, a company registered in Cyprus under registration number HE 459370, with its registered address at Pavlou Nirvana 4, Alpha Tower, 1st floor, Flat/Office 11, 3021 Limassol. Both companies are referenced across all our locales and jointly support the operation of Zoome Casino. We have operated under the Zoome brand since 2022, offering our services to international players through dedicated geo-locales.

We hold an e-gaming licence issued by the Tobique Gaming Commission, licence number 0000002. Licence details can be verified directly with the Tobique Gaming Commission, which also handles any regulatory disputes. For independent alternative dispute resolution, we work with EGIS, reachable at [email protected].

Language of These Terms

We publish these Terms in multiple languages across our ten localisations, including EN-Australia, German, EN-New Zealand, EN-Ireland, EN-Canada, FR-Canada, Norwegian, Finnish and Italian. The official language of these Terms is English, and in the event of any discrepancy between a translated version and the English original, the English version shall prevail.

Eligibility and Account Registration

To use our services, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. When you complete zoome register, you agree to provide accurate, current and complete information. Only one account per person, household and IP address is permitted. Any attempt at zoome login using another person's credentials, or the creation of duplicate accounts, will result in suspension.

We reserve the right to restrict access from certain territories. The following countries are excluded from registration on both of our locales: Afghanistan, American Samoa, Bahrain, Belarus, Belgium, Brazil, British Indian Ocean Territory, Bulgaria, Canada (Province of New Brunswick), Canada (Province of Ontario), Central African Republic, China, Cuba, Cyprus, Democratic Republic of the Congo, Estonia, Georgia, Gibraltar, Greece, Guam, Guernsey, Haiti, Hawaii, Iran, Iraq, Israel, Japan, Jersey, Latvia, Libya, Lithuania, Malta, Myanmar, Netherlands, North Korea, Northern Mariana Islands, Poland, Puerto Rico, Romania, Russia, Salvador, Somalia, South Sudan, Syria, Ukraine, United Kingdom, United States, Venezuela, Virgin Islands and Yemen.

Sweden is served on our platform but is excluded from all bonuses, promotions, VIP status and loyalty point exchanges. Separately, citizens of Poland, Sweden, Israel, Spain, the United Kingdom and the USA are not eligible for bonuses regardless of residence, and Finnish players are additionally excluded from our welcome package.

Verification and Account Security

We require full identity verification (KYC) before any withdrawal is processed. If verification documents are not submitted, your withdrawal request may be held for up to 28 days. Casino-side processing normally takes up to 24 hours, most requests being completed within around 3 hours. If we are unable to reach you by phone or e-mail within 28 days to complete verification, your account may be locked until the process is finished. You are responsible for keeping your zoome login credentials confidential and for all activity conducted through your account.

Deposits and Withdrawals

We support a range of payment methods across our locales, including Visa, Mastercard, bank transfer, Giropay, CashToCode, Mifinity and multiple cryptocurrencies including Bitcoin, Bitcoin Cash, Litecoin, Ethereum, DogeCoin and USDT. Depending on your locale, your account currency will be AUD or EUR, and platform-wide we recognise twelve currencies including EUR, USD, AUD, CAD, NOK, NZD, ZAR, BTC, BCH, ETH, LTC and USDT, with certain bonus terms additionally referencing JPY, BRL and DOGE.

We do not charge fees on any zoome deposit or zoome withdrawal method. All deposits must be wagered at least 3 times before a withdrawal request can be submitted. Daily, weekly and monthly withdrawal limits apply depending on your locale, though progressive jackpot wins are paid in full and are never subject to these caps. Amounts exceeding a method's ceiling will be split into instalments and paid over time.

Bonuses and Promotions

Our promotional program includes a welcome package, reload bonuses, cashback offers and a Wheel of Fortune, along with a zoome no deposit bonus offered occasionally under specific promotional terms. Any zoome casino bonus, zoome free spins offer or zoome bonus code campaign is subject to the specific zoome casino bonus terms published on the relevant promotion page, including wagering requirements, maximum bet limits and maximum win caps. Unless stated otherwise, our standard wagering requirement is x40, and slots contribute 100% while table games, roulette, video poker and similar titles contribute only 5%.

We do not permit stacking of more than one bonus at a time. A zoome promo code is not required for most automatic promotions, as qualifying deposits trigger the bonus directly to your account. We reserve the right to refuse or withdraw any bonus offer where we reasonably suspect abuse, bonus abuse patterns, or a breach of these Terms.

Games and Software

We offer over 4,000 games from 66 studios, including thousands of zoome slots titles, table games, instant win games and a dedicated zoome live casino section featuring live blackjack, roulette, baccarat, poker and game shows. Whether you are searching for the zoome casino best game or exploring the zoome casino best pokies collection, our lobby is organised into clear categories to help you find titles quickly. We do not offer a downloadable zoome casino app or a zoome casino app download through app stores; instead, we provide a browser-installable progressive web app that can be added to your home screen on iOS or Android, alongside our full zoome casino desktop version and mobile browser experience.

Responsible Gambling

We are committed to promoting responsible gambling. We provide tools including deposit limits, loss limits, session reminders and self-exclusion options. If you feel your gambling is becoming problematic, we encourage you to contact our support team or an independent support organisation for assistance.

Intellectual Property

All content on our platform, including our logo, graphics, software and game titles, is owned by us or licensed to us by our software providers. You may not copy, reproduce, distribute or create derivative works from any part of our platform without our prior written consent.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted or error-free operation. To the maximum extent permitted by law, we shall not be liable for any indirect, incidental or consequential losses arising from your use of our services, including technical failures, connectivity issues or third-party payment processing delays.

Dispute Resolution

Any dispute regarding our licence or regulatory compliance is handled directly through the Tobique Gaming Commission. Where a dispute cannot be resolved between you and us directly, you may escalate the matter to our independent ADR provider, EGIS, at [email protected].

Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, regulatory requirements or business practices. We recommend checking this page periodically. Continued use of our services after any changes constitutes your acceptance of the revised Terms.

Contact Us

If you have any questions about these Terms, our zoome casino bonus terms, or your account, please contact our support team via LiveChat, WhatsApp at +447831130277, or by e-mail at [email protected]. Our support team is available 24/7 to assist you.